Returns & Exchanges

At Mouse in a Box, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your box.

• 4.
  Drop Off and Refund

  Drop your package at any authorized shipping location; once received and inspected, your refund will be processed within 5-7 business days.